Here’s a professional and comprehensive E-commerce Refund Policy tailored for yashrajonline.com:
Refund Policy for YashrajOnline.com
At Yashraj Communication, we prioritize customer satisfaction and strive to deliver high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.
1. Refund Eligibility
You may request a refund under the following conditions:
- The product was defective, damaged, or incorrect upon delivery.
- The service provided did not meet the agreed specifications.
- The refund request is made within 7 days of receiving the product or service.
2. Conditions for Refund
To be eligible for a refund, the following conditions must be met:
- The product must be unused and in the same condition that you received it.
- The product must be returned in its original packaging.
- Proof of purchase (invoice or receipt) must be provided.
- Certain items, such as custom-designed labels, tags, banners, or door/window partitions, are non-refundable unless they are defective or damaged upon receipt.
3. Refund Process
- Step 1: Contact our support team at [Insert Email] or call us at 9422092088 to initiate the refund request.
- Step 2: Provide necessary details, including order number, reason for the refund, and evidence (photos or videos) of the defect/damage.( Video is Manditory while Unboxing)
- Step 3: If the refund is approved, the product must be returned to our address:
Yashraj Communication, [Insert Full Address] - Step 4: Upon receiving and inspecting the returned product, we will notify you about the approval or rejection of your refund.
4. Refund Timeline
- If approved, refunds will be processed within 7-10 business days.
- The amount will be credited to your original method of payment.
5. Non-Refundable Items
- Custom orders or personalized products.
- Products on sale or promotional items.
- Services that have already been completed and approved.
- Extra Charge On COD (Cash On Delevery) when product return
6. Shipping Costs
- Refunds do not include original shipping costs.
- Return shipping costs are the customer’s responsibility unless the product was defective or incorrect.
7. Cancellation Policy
- Orders can be canceled within 24 hours of placing them.
- After 24 hours, cancellations may not be possible for custom-made products.
8. Contact Us
If you have any questions about our refund policy, feel free to reach out:
- Email: [mysupport@yashrajonline.com]
- Phone: 9422092088
